Bitcoin.com.au Review 2025: Pros & Cons Revealed

Bitcoin.com.au is one of Australia’s earliest Web3 platforms, operating since 2013. It’s known for being beginner-friendly, allowing you to start investing in cryptocurrencies with as little as 1 Australian dollar (AUD). This detailed Bitcoin.com.au review will shed light on the platform’s features, fees, security, and other impactful areas to help you decide if it’s the right crypto exchange for you.

To make our review insightful and help you better understand its pros and cons, we’ve gone the extra mile and tried out Bitcoin.com.au’s features firsthand. We’ll guide you through the process of signing up and exploring the platform in just a few simple steps.

To sweeten the deal for new customers, Bitcoin.com.au currently offers $20 worth of free Bitcoin (BTC) when you sign up and make your first trade.

Continue reading to dive deep into Bitcoin.com.au’s ecosystem and determine if it’s worth using in 2025.

Visit Bitcoin.com.au

Bitcoin.com.au Key Takeaways

• Bitcoin.com.au has been operating since 2013 and adheres to AUSTRAC regulations (licensed as a Digital Currency Exchange).
• The exchange offers a clean and intuitive interface designed from the ground up for beginners.
• You can fund your account using various methods, including bank transfer, debit/credit cards, PayPal, or by depositing crypto.
• Bitcoin.com.au supports trading for around 30 major coins, including Bitcoin and Ethereum (ETH), as of this writing.

Pros and Cons: Is Bitcoin.com.au Right for You?

Below, we’ve distilled the key pros and cons of using Bitcoin.com.au from our research:

Bitcoin.com.au Overview

Bitcoin.com.au is an Australian crypto exchange that makes it easy to buy and sell Bitcoin and other digital assets using Australian dollars. Launched in 2013, Bitcoin.com.au’s mission has always been to provide a safe avenue for Australians to invest in crypto. The company is Australian-owned and operated, with its main office located in Sydney and a team dedicated to serving the needs of the Australian market.

Our review of Bitcoin.com.au reveals that its design is similar to that of a brokerage or an online banking app rather than a trading terminal. As a result, you won’t find flashing candlestick charts or crowded order books on its user interface. Instead, the UI guides you through simple steps to deposit AUD and purchase crypto in a few clicks.

Buy Bitcoin and a selection of other cryptocurrencies on Bitcoin.com.au. Source: Bitcoin.com.au

Notably, Bitcoin.com.au primarily operates as a “fiat-to-crypto” exchange, meaning its core service is converting Australian dollars into crypto (and vice versa). The platform supports only AUD as the fiat currency, which is ideal for Australians, as it eliminates any currency conversion fees.

It’s worth noting that Bitcoin.com.au is now part of the Independent Reserve group, following an acquisition in March 2023. Independent Reserve, another veteran Australian exchange, bought Bitcoin.com.au for 3 million AUD and integrated it into its business.

Key Features of Bitcoin.com.au

Bitcoin.com.au has expanded its suite of services beyond basic trading to mainly cater to a range of investors and their specific needs.

Here’s a brief overview of Bitcoin.com.au’s products and features:

Instant Crypto Exchange

At its core, Bitcoin.com.au offers a brokerage-style exchange that allows users to instantly buy or sell supported cryptos using Australian dollars. You can deposit AUD, choose a crypto, and simply execute a trade at the quoted price (with a 1% fee included) in minutes.

Bitcoin.com.au offers a fast and simple platform to access crypto. Source: Bitcoin.com.au

The trades are typically settled in your account wallet right away, so you see your BTC, ETH, or any of the top crypto you’ve bought instantly after purchase.

Integrated Crypto Wallet (Custodial)

Every user on Bitcoin.com.au gets an in-built crypto wallet associated with their account. This means when you buy crypto on the exchange, the coins are held for you by Bitcoin.com.au in your wallet on the platform.

A safe way to handle crypto with Bitcoin.com.au’s custodial wallet. Source: Bitcoin.com.au

It’s a custodial wallet, meaning the exchange holds the private keys and secures the assets on your behalf, with measures like cold storage and insurance. The benefit is that you don’t need to manage your own crypto keys or worry about transferring to an external wallet unless you want to.

You can also send and receive crypto using this wallet. For example, you can deposit BTC from another wallet into Bitcoin.com.au or withdraw your crypto to an external wallet address at any time.

Mobile App for Trading

Bitcoin.com.au offers a mobile application for iOS and Android, which mirrors the functionality of the web platform. You can create an account through the app, complete verification, deposit AUD, buy/sell crypto, and track your portfolio. This app also acts as your crypto wallet, allowing you to quickly send/receive cryptos.

Browse from a curated selection of coins and tokens. Source: Bitcoin.com.au

The mobile app features a modern interface and has received positive reviews (4.7/5 on the App Store) for its smooth performance. The app also features standard security tools like 2FA and biometric login to improve the overall user experience.

Recurring Purchases

Another useful tool on Bitcoin.com.au is the recurring buy feature, which allows you to automatically invest a set amount on a regular schedule. For example, you could instruct the platform to buy $100 worth of Bitcoin every week or month on a certain day.

OTC Trading Desk

Our analysis suggests that Bitcoin.com.au is one of the top crypto exchanges for Over-The-Counter (OTC) trading.

For high-volume traders or institutional buyers, Bitcoin.com.au has a dedicated OTC trading service. It’s designed for trades exceeding $50,000 AUD and can handle significantly larger trades, reaching into the millions of dollars.

Buying crypto on Bitcoin.com.au is quick and easy, while also being affordable. Source: Bitcoin.com.au

Through OTC, customers can directly contact the Bitcoin.com.au OTC team (by phone or email) to discuss the trade they wish to execute. The team will then provide them with a quote and liquidity details from their network, ensuring almost no slippage.

In fact, the OTC desk operates during extended business hours (Monday to Friday, 9:00 am – 8:00 pm Sydney time). Since not all Australian exchanges have an OTC service, this Bitcoin.com.au offering is ideal for Aussie companies or high-net-worth individuals.

Multi-User Accounts Feature

A relatively unique feature offered by Bitcoin.com.au is the ability to have multi-user access on an account. This means the primary account owner can add secondary users with specified permission levels to help manage the account.

Multi-user accounts, a fan-favorite feature, shareable with family or account managers. Source: Bitcoin.com.au

The roles include:

• Viewer (read-only access)
• Trader (can trade but not withdraw funds)
• Trader with Restricted Withdrawals (can withdraw funds to pre-approved addresses only)
• Trader with withdrawals (can add new withdrawal addresses)
• Administrator (nearly full access except specific settings)

Educational Material and Tools

While not a product per se, Bitcoin.com.au does invest in educational content and tools to help users. On their website, you’ll find a blog with crypto news and guides for new users as well as pros. There’s also a crypto FAQ section that answers common questions about taxes, wallets, how crypto works, and other explanatory pages for beginners.

Read a huge selection of user-friendly resources. Source: Bitcoin.com.au

Adding to the list of valuable features, Bitcoin.com.au also integrates a crypto tax calculator in partnership with an external provider. This will enable users to sync their transaction history with a provider, simplifying tax reporting in Australia.

Supported Coins on Bitcoin.com.au

Bitcoin.com.au focuses on providing a curated selection of some of the best altcoins that cater to the needs of most mainstream investors. To prioritize quality over quantity, Bitcoin.com.au focuses on listing established coins rather than some of the more obscure altcoins.

In addition to blue-chip coins like BTC and ETH, you can buy and trade coins like Tether (USDT), USD Coin (USDC), and Dai (DAI). And in the altcoin and DeFi space, Bitcoin.com.au allows you to trade coins such as Cardano (ADA), Aave (AAVE), and even Basic Attention Token (BAT).

The exchange focuses on top-tier cryptocurrencies like BTC, ETH, and SOL. Source: Bitcoin.com.au

Our findings indicate that the platform currently supports about 30 different cryptos. It’s a number that has grown slightly over the years but still remains in the few dozen, not hundreds.

In practice, Bitcoin.com.au’s listing strategy appears to include any coin that has a significant market cap and user interest, provided it’s legally and operationally feasible to list in Australia. They do not list tiny market cap tokens or anything that appears to be a fad or extremely high risk.

Understanding Bitcoin.com.au’s Fees

The fee structure is one of the most important factors when choosing a crypto exchange. Notably, Bitcoin.com.au features transparent fees with a relatively straightforward structure.

Below, we break down the various fees you may encounter on the platform:

Trading Fees

Bitcoin.com.au charges a flat 1% fee on all trades (both buys and sells). This means if you purchase or sell $1,000 AUD worth of Bitcoin, you would incur a $10 fee.

We couldn’t find any fee distinctions between maker/taker or any specific discounts for volume tiers. There’s simply a 1% charge across the board.

While not the lowest in the industry, the fees are predictable and transparent. Source: Bitcoin.com.au

Taking an eagle-eye view of the market, we found that 1% is not unusual for a beginner-friendly platform. For context, many Australian competitors, such as Swyftx or CoinJar, charge fees ranging from 0.5% to 1% for instant buys.

Moreover, Bitcoin.com.au’s 1% fee is a transparent charge, and the platform does not mark up prices with hidden costs. In other words, the quote you get for, say, BTC/AUD will be reasonably close to the market rate, with the fee explicitly taken out. Some exchanges that claim “0% commission” actually hide fees in a widened spread, which can be more detrimental.

Regardless, for very large trades, high-volume users may consider using the OTC desk or a lower-fee exchange to avoid the 1% fee. However, for the average person who buys a few hundred dollars of crypto periodically, the simplicity might be worth the 1% fee.

Non-Trading Fees

You can deposit funds on Bitcoin.com.au via bank transfer, PayID (Instant bank transfer), Australian debit/credit card, and PayPal without attracting any specific deposit fees. But if you use a non-Australian card to deposit, Bitcoin.com.au does impose a 3.5% fee on international card deposits.

No deposit fees are charged (apart from debit & credit card fees). Source: Bitcoin.com.au

On the other hand, there are no fees when withdrawing fiat, except when using PayID. You’ll just need to incur a cost of $1.5 to get your money typically within seconds at any time, instead of waiting a day.

When withdrawing cryptos from Bitcoin.com.au to an external wallet, the platform charges a withdrawal fee to cover the network transaction cost. The fee varies for each crypto, based on the typical miner fees for that blockchain.

Fee Summary Table

Bitcoin.com.au User Experience Review

One of Bitcoin.com.au’s biggest selling points is its user experience. The platform is specifically designed to be as accessible as possible, particularly for individuals new to Web3. That’s why we’ve discussed what it’s like to use Bitcoin.com.au on desktop and then dive into the mobile app experience.

Web Platform Experience

Using Bitcoin.com.au through a web browser is a seamless experience, thanks to the website’s modern layout and clear navigation menus.

To paint a clearer picture, here’s what you can realistically expect:

• Dashboard and Navigation: After logging in to Bitcoin.com.au, you’ll see a dashboard with your portfolio value and quick actions.
• Buying and Selling Process: The trading interface is highly simplified. Instead of a traditional exchange view with order books and charts, Bitcoin.com.au provides a guided form. You can simply select the crypto you want to buy from a drop-down list (like Bitcoin), enter the amount you want to spend in AUD, and it will display a quoted price.
• Interface Design: The overall design uses a generous amount of whitespace and large fonts, making it easy to read and interact with elements. From a visual standpoint, Bitcoin.com.au aligns with modern fintech apps, as it’s not cluttered or text-heavy.
• Performance: The website is quite responsive. Pages load quickly, and actions like navigating between different cryptos or refreshing your balance happen seamlessly. This likely reflects the fact that there aren’t heavy data streams like live candlestick charts or constantly updating order books hogging bandwidth.
• Wallet Management: If you click on “Wallet” or a specific coin and then select “Deposit,” the site will display a QR code and your deposit address for that coin, along with any relevant memo or tag.

Mobile App Experience

The mobile app’s design closely mirrors the simplicity of the web platform. When you open the app, you’ll see a home screen/dashboard displaying your total portfolio value and quick actions like buy, sell, deposit, and withdraw.

Endorsing star partnership, Bitcoin.com.au is growing in popularity. Source: Bitcoin.com.au

We noticed that the buying process on the app is virtually the same as on the web. For example, you’ll start by picking a coin, then you’ll need to enter an AUD amount and confirm the transaction after reviewing the quote. A closer look at Bitcoin.com.au’s app reviews reveals how users are satisfied with the app’s intuitive navigation.

But even more importantly, the mobile app also supports standard security features. You can set up 2FA, which means you’ll need to enter a code from Google Authenticator or an SMS code to log in or withdraw funds.

Non-Custodial vs Custodial Wallet Options

When dealing with cryptos on Bitcoin.com.au, it’s essential to understand the wallet options available to you.

Broadly speaking, there are two types of wallets in context:

• The built-in exchange wallet (custodial) provided by Bitcoin.com.au.
• External personal wallets (non-custodial) that you manage yourself.

Bitcoin.com.au effectively provides every user with an exchange wallet by default. Let’s break down what that means and how it compares to using your own wallet:

Custodial Exchange Wallet

When you buy crypto on Bitcoin.com.au, the coins are stored in a wallet under your account on the platform. This is a custodial wallet, meaning Bitcoin.com.au holds the private keys on your behalf and is responsible for securing the coins. You can see your balances and manage your crypto through the website/app, but you don’t directly control the private keys.

This approach is very convenient, especially for beginners. You don’t have to worry about downloading wallet software or storing seed phrases.

Non-Custodial Wallet

A non-custodial wallet is one where you control the private keys. Some of the top crypto wallets available include hardware wallets such as Ledger and Trezor, as well as mobile wallets like Best Wallet and MetaMask. When you hold crypto in such a wallet, you are fully responsible for its security. There’s no third party who can recover your funds if you lose your keys or make a mistake.

For long-term investors who plan to hold a significant amount of crypto for an extended period, many experts recommend transferring it to a personal wallet, where you have complete control.

How to Deposit and Withdraw Funds on Bitcoin.com.au

Let’s take a detailed look at how deposits and withdrawals work for both fiat and crypto on Bitcoin.com.au.

Depositing Funds Into Bitcoin.com.au

To deposit funds on the platform, you can use the following methods:

Bank Transfer

You can deposit AUD directly from your Australian bank account. Bitcoin.com.au supports the New Payments Platform (NPP), which includes Osko and PayID, allowing for almost instant 24/7 bank transfers.

If you prefer or your bank doesn’t support PayID, you can use a traditional account number provided by Bitcoin.com.au. Bank transfers via PayID often have extremely high limits, as some banks allow up to $20,000 or more per day.

If you need to deposit larger sums, you may need to arrange it over multiple days or use their OTC channel.

Credit/Debit Card

You can instantly deposit funds on Bitcoin.com.au using a Visa or Mastercard (debit or credit) issued by an Australian bank. The exchange will have daily/weekly limits for card deposits. The platform hasn’t publicly stated exact numbers, but typically, card deposits are limited to a few thousand dollars per day for security reasons.

PayPal

This method allows you to deposit funds into Bitcoin.com.au from your PayPal balance, a linked bank account, or even a PayPal card. In the deposit options, choose PayPal. It will then redirect you to a PayPal login page, where you approve the payment, and you’ll then be returned to the exchange.

PayPal offers one of the easiest ways to buy crypto. Source: Bitcoin.com.au

Even more significantly, funds should appear instantly once the PayPal transaction is completed. Do bear in mind that PayPal deposits are likely subject to daily/weekly limits set by the exchange.

Crypto Deposits

You can also deposit crypto from an external wallet into Bitcoin.com.au. If you already hold BTC, ETH, or any supported coin in another exchange or personal wallet, you can transfer it to your Bitcoin.com.au account to trade or sell. Simply go to your Bitcoin.com.au Wallet section, select the coin, and click “Deposit” to find the address.

Withdrawing Funds from Bitcoin.com.au

After trading, you may eventually want to withdraw your money, either back to your bank or to your personal crypto wallet.

AUD Withdrawals (Bank)

You can withdraw funds via standard bank transfer (EFT), which is free of charge. You’ll need to provide your BSB and Account Number and ensure the account name matches your verified name on Bitcoin.com.au. Optionally, you can choose PayID (Instant) withdrawal if your bank is part of NPP. In this case, you can enter your PayID while incurring a fee of $1.5 for the instant withdrawal.

Standard withdrawals are usually processed quickly by Bitcoin.com.au, as they might do multiple batches per day, and then it’s up to your bank. Most users see funds in their bank within one business day, sometimes even within hours. PayID withdrawals often reflect in under 60 seconds or a few minutes.

There may be daily withdrawal limits, like $20,000 or $50,000 per day for new accounts, increasing as needed.

Crypto Withdrawals (External Wallet)

You can go to the Wallet section, choose the crypto you want to send, and click Withdraw or Send. Enter the destination address you want to send the coins to. Double-check this address carefully, as crypto transactions are irreversible.

The interface will show the network fee that will be deducted or required. Typically, you’ll see the transaction on the blockchain within a few minutes to an hour.

Is Bitcoin.com.au Safe?

To begin with, Bitcoin.com.au is registered with AUSTRAC as a Digital Currency Exchange (DCE). This means it complies with Australian anti-money laundering and counter-terrorism financing (AML/CTF) laws, including verifying user identities and monitoring/reporting suspicious activities. For more details on how crypto asset investments are regulated and taxed in Australia, refer to the official Australian Taxation Office guide.

Our analysis shows that regulations are tightening in Australia, with proposed rules introducing fines for industry non-compliance. This shows why AUSTRAC registration and these robust controls matter.

Bitcoin.com.au is registered with AUSTRAC and has an ISO 27001 certification. Source: Bitcoin.com.au

Bitcoin.com.au also keeps the majority (over 97%) of customer crypto in cold storage. In fact, the remaining portion of the liquidity is stored in multi-sig hot wallets.

The platform maintains a full 1:1 reserve of all customer assets. This means for every 1 BTC a customer has in their account, Bitcoin.com.au holds 1 BTC in storage; they don’t lend out or rehypothecate your assets.

More importantly, customer funds are kept separate from company operating funds. So even if the company has any financial issues, customer assets are untouched by creditors.

Customer Support

For an elaborate query, you can reach Bitcoin.com.au’s support team via email ([email protected]) or through a form on their website. Email is a standard channel for more detailed inquiries or account-specific questions.

Many users have reported getting prompt replies via email, often within the same day. All in all, we found that the support team is local, knowledgeable, and available around the clock.

Even so, the website has a comprehensive FAQ and help section covering common questions relating to account setup, fees, how to buy Bitcoin on Bitcoin.com.au, and troubleshooting. This self-service knowledge base resolves many basic queries without needing direct contact.

Account Types on Bitcoin.com.au

Here’s an overview of the account types that are available on Bitcoin.com.au:

• Individual accounts for everyday investors.
• SMSF accounts for self-managed super funds wanting to invest retirement savings in crypto, with specialized onboarding and support.
• Trust accounts for family or other trusts to hold crypto.
• Company accounts for businesses to transact or invest in crypto, with the ability to have multiple team members manage it.

Notably, all these have the benefit of multi-user management features to allow collaborative or audited usage.

How to Use Bitcoin.com.au: Beginners’ Guide

Now, let’s walk through a few quick steps that outline how to use Bitcoin.com.au.

Step 1: Sign Up and Verify

Go to the platform’s official website or download the Bitcoin.com.au app from the App Store or Google Play Store. On the homepage, click the “Sign Up” button to begin registration.

You’ll then be prompted to input a username and your email address and create a secure password.

Signing up only takes a couple of minutes. Source: Bitcoin.com.au

Bitcoin.com.au will send a confirmation link to your email. Next, you’ll choose your account type. If you’re signing up as an individual, select Personal. If you’re creating an SMSF, Trust, or Company account, select the appropriate option.

Now it’s time to verify your identity, as under Australian regulations, this is mandatory for crypto exchanges. Bitcoin.com.au’s process is streamlined. You’ll just need to choose your ID type (driver’s license, passport, or other government ID) and upload it.

Step 2: Deposit Funds

Once your account is verified, you can add funds to it. To buy crypto, you’ll need to deposit Australian dollars. On the website, simply click on the “Buy/Sell” menu or a dedicated “Deposit” button on your dashboard.

Once verified, you can deposit funds and start building your portfolio. Source: Bitcoin.com.au

You can use any deposit methods we discussed above, including bank transfer, a credit or debit card, and PayPal.

Step 3: Buy Crypto

With a verified account and a loaded AUD balance, you’re all set for your first crypto purchase. Click on “Buy” from the main menu or tap the “Buy” button in the app. Then, you’ll see a list or dropdown of coins to choose from.

Use AUD or a number of other fiat currencies to purchase crypto. Source: Bitcoin.com.au

Select the crypto you wish and click on “Buy XX Coin” after reviewing the transaction fees.

Step 4: Sell or Withdraw Crypto (Optional)

To liquidate your crypto holdings, you can choose the coin you want to sell from the list of assets you hold and input the sell quantity. The platform will then show you the current rate of the coin, the 1% fee on the transaction, and the AUD you’ll receive after selling. After reviewing this, click the “Sell XX Coin” button to confirm the transaction.

Conclusion

Our Bitcoin.com.au exchange review thoroughly examined the platform from all angles, and our final verdict is that it’s one of the best platforms for crypto investors in Australia. It offers a simple and safe way for first-timers to buy and sell crypto with no fuss, and shines particularly for those who value security and local support.

You can head over to Bitcoin.com.au to create a new account today and take advantage of the $20 sign-up bonus in Bitcoin after your first trade.

Visit Bitcoin.com.au

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Ibrahim Ajibade

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Ibrahim Ajibade is a seasoned research analyst with a background in supporting various Web3 startups and financial organizations. He earned his undergraduate degree in Economics and is currently studying for a Master’s in Blockchain and Distributed Ledger Technologies at the University of Malta.