2nd Middle East DX Summit | Coinspeaker

Governments should transform their services toward invisible government by taking advantage of advances in digital technology. They must strengthen their digital service platforms in a coordinated, incremental manner; start new practices across the value chain of service delivery from planning to implementation; and quickly conceptualize and develop new, integrated services. They must also introduce platforms that lead to the cost-efficient scaling up of digital services. By taking these steps, governments can provide quality services in a manner that enables their customers and attracts international business and investment to their country.

Successful transformation also requires the government to change how it develops services. It must enhance the digital platforms that enable service delivery, gradually, cumulatively, and in coordination with all government entities. In particular, all government entities must adopt new practices across the value chain of service delivery from planning to implementation. They must rapidly conceptualize and develop new, integrated services for customers. On the technology front, they must introduce platforms that allow digital services to be expanded efficiently.

Around 98 percent of total government transactions in Abu Dhabi are now carried out through digital channels, such as mobile apps or online. The vast majority of government service fees, some 85 percent in some jurisdictions, are also collected electronically, such as through online payment. These developments will have a positive impact for all businesses, citizens, residents, and even visitors to Abu Dhabi.

Join us at the 2nd Middle East DX Summit scheduled on 14-15 February 2024 that will bring in the top 100 Digital Transformation Leaders from across the UAE who are open to discussions and collaborations.

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SPEAKERS
Dr. Ebrahim Al Alkeem Al Zaabi
Dr. Ebrahim Al Alkeem Al Zaabi

Digital Transformation - Cyber Security - Artificial Intelligence expert, Director at Government of Abu Dhabi

Eman Talaat
Eman Talaat

Head of Experience Design, Department of Government Enablement

Awad El-Sidiq
Awad El-Sidiq

Head of AI and Analytics, ADNOC Distribution

Nitin Bhandari
Nitin Bhandari

SVP & Head of Payit Wallet, First Abu Dhabi Bank (FAB)

Mr. Gigi Mathew Thomas
Mr. Gigi Mathew Thomas

Group Director - IT & Digital Transformation, Ittihad International Investment

Dr. Ebrahim Hasan Al Khajeh
Dr. Ebrahim Hasan Al Khajeh

Division Director - Human Resources, Abu Dhabi Customs

Mamoun Alhomssey
Mamoun Alhomssey

GCIO and Executive Vice President Technology, ADIB - Abu Dhabi Islamic Bank

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