8th NXT CX SUMMIT Indonesia in partnership with Indonesia Customer Experience Professional (ICXP) aims to bring together the customer experience fraternity from the nation and brew an interesting conversation about driving business value through enhanced customer experience and retention.

A seamless and immersive customer experience is no longer a differentiator but an expectation. While many businesses recognize this, they often lack a comprehensive and future ready CX strategy. Without such a critical strategy established and in place, the necessary ROI cannot be achieved.

Many organizations lack a clear brand and experience strategy or fail to communicate the same broadly. This can result in ineffective initiatives with lost opportunities that do not move the needle with customers or leave a negative impression on them, making them liable to losing the customer in the future.

Summit will address the challenges and solutions faced by the industry and the community. With series of keynote talks, panel discussions, case study and product demo showcase the summit will highlight leaders in customer experience industry.

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SPEAKERS
Sri Safitri
Sri Safitri

DEVP Customer Experience & Digitalisation, Telkom Indonesia

Eva Noor
Eva Noor

President & Managing Director, Xynexis

Rudy A. Dalimunthe
Rudy A. Dalimunthe

Senior Vice President, Digital Business (B2C & B2B) - New Retail Customer Excellence, Tokopedia

Cut Noosy
Cut Noosy

Director of Customer Experience, Grab Indonesia

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