By 2025, Asia Pacific’s e-commerce sales are expected to reach USD 2 trillion. Consumers are increasingly connecting and shopping through online platforms unlocking tremendous opportunities for businesses of all kinds. In today’s customer-driven market, customer experience (CX) is becoming an increasingly important aspect of competitive success.

Customer-centric strategies complemented by cutting-edge technologies that help businesses effectively manage and harness customer data are instrumental in providing the personalized experience that new-age customers demand. With global CX technology spending forecasted to reach USD 641 billion by end of 2022, business leaders must put CX as the forefront of their growth strategies.

The NXT CX Summit returns on Wednesday, 15, 16 June 2022 for its 6th edition, and brings together over 120 attendees, 20 speakers and 8 sponsors to meet, network, and share their ideas on the latest technologies and strategies within the CX space. Join the discussion virtually.

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SPEAKERS
Setiaji
Setiaji

Chief of Digital Transformation Office, Ministry of Health of the Republic of Indonesia

Edmund Situmorang
Edmund Situmorang

Managing Director and Head of AI, TechConnect Academy (Sinarmas Mining)

Carsten Ley
Carsten Ley

Founder & Customer Experience Consultant, ASIA PMO

Maneesha Bhusal
Maneesha Bhusal

Director, Head of Customer Experience, JD.ID

Juan Kanggrawan
Juan Kanggrawan

Head of Data Analytics & Digital Products, Jakarta Smart City

Arivuvel Ramu
Arivuvel Ramu

Group CTO, Tonik Digital Bank

Johnny Widodo
Johnny Widodo

CEO, OLX Group, Indonesia

Ravi Shankar
Ravi Shankar

President Director, PT Sepatu Wijaya

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