8th NXT CX SUMMIT Indonesia in partnership with Indonesia Customer Experience Professional (ICXP) aims to bring together the customer experience fraternity from the nation and brew an interesting conversation about driving business value through enhanced customer experience and retention.

A seamless and immersive customer experience is no longer a differentiator but an expectation. While many businesses recognize this, they often lack a comprehensive and future ready CX strategy. Without such a critical strategy established and in place, the necessary ROI cannot be achieved.

Many organizations lack a clear brand and experience strategy or fail to communicate the same broadly. This can result in ineffective initiatives with lost opportunities that do not move the needle with customers or leave a negative impression on them, making them liable to losing the customer in the future.

Summit will address the challenges and solutions faced by the industry and the community. With series of keynote talks, panel discussions, case study and product demo showcase the summit will highlight leaders in customer experience industry.

Click to see more
SPEAKERS
Sri Safitri
Sri Safitri

DEVP Customer Experience & Digitalisation, Telkom Indonesia

Eva Noor
Eva Noor

President & Managing Director, Xynexis

Rudy A. Dalimunthe
Rudy A. Dalimunthe

Senior Vice President, Digital Business (B2C & B2B) - New Retail Customer Excellence, Tokopedia

Cut Noosy
Cut Noosy

Director of Customer Experience, Grab Indonesia

Featured Events
Sibos 2025
Sep 29th, 2025 — Oct 2nd, 2025 Sibos 2025 Frankfurt am Main, Germany
Korea Blockchain Week 2025
Sep 22nd, 2025 — Sep 28th, 2025 Korea Blockchain Week 2025 Seoul, South Korea
CV Summit 2025
Sep 23rd, 2025 — Sep 24th, 2025 CV Summit 2025 Zurich, Switzerland
Bitcoin Amsterdam 2025
Nov 13th, 2025 — Nov 14th, 2025 Bitcoin Amsterdam 2025 Amsterdam, Netherlands
Hedera Africa Hackathon
Aug 1st, 2025 — Sep 30th, 2025 Hedera Africa Hackathon Africa
Sonic Summit 2025
Sep 29th, 2025 — Sep 30th, 2025 Sonic Summit 2025 Singapore