As India’s financial and commercial capital, Mumbai plays a pivotal role in shaping the nation’s CX landscape. With a thriving tech ecosystem and a burgeoning pool of talent, the city is fostering a dynamic environment for innovation in this critical domain. The Digital Transformation & Customer Experience Summit serves as a powerful platform for Mumbai’s businesses to connect with industry leaders, exchange best practices, and unlock the full potential of digital transformation for exceptional customer experiences.

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SPEAKERS
Sumnesh Joshi
Sumnesh Joshi

Deputy Director General (Joint Secretary Govt. of India Level) at Ministry of Communications, Government of India

Kapil Jaiswal
Kapil Jaiswal

Senior Director Research (InfoSec & AI/ML) & CISO at Government of India

Mohan Raju
Mohan Raju

Vice President & Vertical Head IOT at Reliance Jio Infocomm Limited

Dilpreet Singh
Dilpreet Singh

Head - Loyalty CRM and Partnerships at ITC Hotels

Kanika Garg
Kanika Garg

Chief Digital Officer at Jio Blackrock

Deepali Rathod
Deepali Rathod

Chief Experience Officer of Block Stock Wealth

Yogesh Krishna Lohra
Yogesh Krishna Lohra

Head - Digital Transformation at L&T Realty

Saugata Basu
Saugata Basu

Group Chief Digital and Information Officer at Kalpataru Group

Vinod Sivarama Krishnan
Vinod Sivarama Krishnan

Chief Digital & Information Officer at Essar Group

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