Bitunix Launches 24/7 Multilingual Customer Support Service

Singapore /Bitunix/ – Bitunix exchange has announced the launch of its 24/7 multilingual customer support service. As the fastest-growing crypto derivatives exchange, Bitunix now offers customer service for users in multiple languages wherever they are and at any time.

Customer service is crucial, especially in a volatile industry such as cryptocurrency. Unlike traditional financial systems, the decentralized nature of crypto often leaves users navigating complex platforms and processes. Just like beginners who may need help at their beginnings, seasoned traders may also encounter technical issues or perhaps need answers to their urgent questions. Considering this, Bitunix has paid special attention to this regard by launching this service.

Bitunix’s CMO, Bill Wang, while commenting on this event, had a clear message for users informing them that Bitunix will never leave them as he said “stranded”.

Wang said:

“We’re here to make sure you never feel stranded in the crypto storm. With us, you get answers fast because in this game, every second counts.”

The Human Connection: KOLs Praise Bitunix for Elevating Customer Experience

According to Sigma Connected, 74% of customers prefer speaking to a real person when they need help. Bots can efficiently handle routine inquiries, but they lack the empathy and understanding that human agents can provide. Bitunix recognizes the importance of this personal touch, so by employing real customer service representatives, it aims to provide a better user experience, ensuring traders feel valued and heard. This approach not only gains customer loyalty but also builds trust, which is crucial in an industry often viewed with skepticism

This attention that Bitunix is giving to customer service has been welcomed by traders and has been highly valued by Key Opinion Leaders (KOLs) in the industry. According to them, this human connection Bitunix brings to the fast-paced crypto world is what sets the platform apart in this initiative.

The House of Crypto said:

“It is truly top notch customer service. They give you a response faster than you can ever expect. And you feel more relaxed when you know that there is a human being who you are talking to.”

The new support system covers multiple languages, thus adapting to the diversity of users. Furthermore, the human closeness and Bitunix’s determination to make the platform as easy to use as possible along with the launch of various other features is what makes it the fastest-growing crypto derivatives exchange.

About Bitunix

Bitunix is a global cryptocurrency derivatives exchange founded in 2021, committed to offering simple, secure, transparent, and cost-effective trading services to its users. Bitunix specializes in both spot trading and perpetual futures, with over 250 trading pairs and leverage of up to 125x.

With features such as top-tier liquidity, 24/7 customer support, and a strong commitment to regulatory compliance, Bitunix remains at the forefront of providing a reliable trading experience for the global crypto community. Bitunix has attracted more than 1,000,000 users from over 100 countries, facilitating a daily trading volume exceeding $1 billion on its platform.

For more information: Website, Telegram, X, LinkedIn.

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