By
Godfrey Benjamin
April 26th, 2024
Nuance is on a mission to reduce administrative responsibilities for doctors so that they can spend less time on paperwork and more time with patients.
Microsoft-owned computer software company Nuance Communications announced that its AI-powered clinical notes application is coming to Epic Systems. It is only a matter of time before AI integrates every part of human life. The buzzing technology tool has gained massive popularity in recent times as many companies across diverse fields adopt it. Nuance Communications and Epic announced that they are offering the Nuance Dragon Ambient eXperience Express (DAX Express) solution to the Epic community.
As a healthcare software company, Epic helps US hospitals store the medical record of patients. It helps hospitals and their health system store, share, and access electronic health records. Notably, it is widely used by over 500,000 physicians and 306 million patients globally. Epic also has an enduring relationship with Nuance and Microsoft.
Nuance Communications and Epic Offer DAX Express to Doctors
Building on a long-term partnership, Nuance Communications and Epic Systems are working on a system to help physicians with back-end administrative workloads.
“The integration of DAX Express into Epic workflows will act as a copilot for Dragon Medical users to further manage administrative workloads that lead to burnout, expand access to care for patients, and enhance healthcare outcomes with clinical documentation that writes itself.”
According to the announcement, DAX Express is a clinical documentation application backed by artificial intelligence integrated with workflow. Also, it is the first application to combine Nuance’s conversational AI with GPT4 in the Azure OpenAI Service.
Interestingly, DAX Express has unique functions, including automatically and securely generating draft clinical notes after each patient’s visit. The notes are created from the exam room or through a telehealth encounter to provide instant clinical review and completion. Meanwhile, Nuance is on a mission to reduce administrative responsibilities for doctors so that they can spend less time on paperwork and more time with patients. Integrating DAX Express with Epic Systems is the “next milestone” for Nuance in its vision pursuit.
The Chief Digital and Information Officer at the University of Michigan Health-West, Josh Wilda, said DAX Express for Epic would cause a transformation in healthcare. Additionally, he referred to the impact ambient AI from Nuance has on the provider-patient experience with the DAX ambient solution. He continued:
“…but now with the augmentation of generative AI, we’re going to give our providers more options to use technology in a way that delivers even greater outcomes to them and their patients. DAX is already reducing what used to be hours of time for clinical documentation to mere seconds—while improving the quality of patient care and provider experiences. It’s truly life changing.”
Doctors who use DAX have revealed that it helped them balance their work and personal lives.