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Workplace app Slack faced a massive outage on the first working day of 2021 wherein some of its major services like log-ins, messaging, calls, connections, etc. were unavailable for nearly 3 hours.
On Monday, January 4, a popular workplace messaging platform Slack Technologies Inc (NYSE: WORK) faced a massive outage with three-hour downtime causing disruptions for remote workers. Updating about the same, the company wrote:
“Customers may have trouble loading channels or connecting to Slack at this time. Our team is investigating and we will follow up with more information as soon as we have it. We apologize for any disruption caused.”
Details of the Slack Outage
Users started reporting issues earlier at 10:00 AM ET on the first working day of 2021. Initially, Slack started reporting issues about connecting the service and messaging. an updated status at 11:20 AM ET, the company reported a full-blown outage with other services like log-ins, messaging, calls, connections, etc.
“We’re continuing to investigate connection issues for customers, and have upgraded the incident on our side to reflect an outage in service. All hands are on deck on our end to further investigate,” reported the Slack update page. However, by 12:30 PM ET, some of the Slack users started reporting about the services slowly returning to normal.
Slack is a go-to service and application for millions of users worldwide. It has been specifically more useful during the pandemic period and the work-from-home time. The latest updated status from Slack reads:
“For any customers unable to access Slack, please refresh using CMD/CTRL + SHIFT + O. If you encounter any trouble, please let us know at [email protected] We’ll have a separate post on this site for the outstanding calendar apps and email notifications trouble. We’re truly sorry for the disruption today. We’ll be back with a summary of this issue.”
The stock negatively reacted to the news. Yesterday, WORK stock closed with a 0.59% fall, at $41.99. Today it is nearly 0.20 down in the pre-market.
Slack Is Now a Salesforce Entity
This was for the first time that Slack was facing an issue after getting acquired by software giant Salesforce.com Inc (NYSE: CRM) last month in a deal worth a massive $27.7 billion. This deal will reportedly change the fortune for Slack which had been facing tough competition from giants like Microsoft Corporation (NASDAQ: MSFT) and others like Zoom Video Communications Inc (NASDAQ: ZM). Marc Benioff, Chairman and CEO of Salesforce said:
“This is a match made in heaven. Together, Salesforce and Slack will shape the future of enterprise software and transform the way everyone works in the all-digital, work-from-anywhere world. I’m thrilled to welcome Slack to the Salesforce Ohana once the transaction closes.”
Market analysts have called this decision to acquire Slack a masterstroke by Salesforce. CNBC’s Jim Cramer believes that this acquisition will help Salesforce to double its valuations. “If you follow the customer, you’ll understand why Salesforce.com, which built a gigantic business by helping clients harness the power of the cloud, decided to shell out $27.7 billion for Slack Technologies in a deal that was widely criticized. I think it was a brilliant move, though,” he explained.